These Terms of Use ("Agreement" or "Terms") constitute a legally binding agreement between you and Integex Dorani Inc., a New York corporation doing business as "ChatChasers" ("ChatChasers," "we," "us," or "our"). By clicking "I Agree," creating an account, or accessing or using the ChatChasers platform, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety.
If you are accepting this Agreement on behalf of a business entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. Your acceptance binds the entity, all of its authorized users, and you individually.
If you do not agree to these Terms, do not access or use the Service.
For purposes of this Agreement, the following terms shall have the meanings set forth below:
"Account" means the user profile created and maintained by or for you to access and use the Service, including all credentials, configurations, and associated data.
"Affiliate" means any entity that controls, is controlled by, or is under common control with Integex Dorani Inc., where "control" means the direct or indirect ownership of more than fifty percent (50%) of the voting interests of the entity.
"Authorized User" means any individual whom you have authorized to access the Service under your Account, including dealership employees, managers, and staff designated to use the ChatChasers platform. You are fully responsible for all acts and omissions of your Authorized Users.
"Confidential Information" means non-public business, financial, or technical information disclosed by either party that is designated as confidential or that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure, including without limitation business methods, product roadmaps, pricing, platform features, software code, algorithms, documentation, designs, trade secrets, integration details, and customer or partner information.
"Consumer" means any individual whose personal information is collected, processed, or stored through the Service in connection with a communication, inquiry, lead, appointment, or other interaction initiated through the ChatChasers platform.
"Consumer Data" means any information relating to a Consumer that is collected, submitted, transmitted, or stored through the Service, including personal information, chat transcripts, SMS message content, behavioral data, and consent records.
"Controller" means the party that determines the purposes and means of processing personal information. With respect to Consumer Data, the Dealer is the Controller.
"Dealer" means a licensed automobile dealership that subscribes to the Service and whose authorized representative has accepted this Agreement.
"Derived Data" means data that has been de-identified and aggregated such that it does not identify any individual, Dealer, or Consumer, and which is derived from User Content or usage of the Service.
"Managed Chat Agent" means a professional chat agent supplied by ChatChasers or its third-party service provider to staff and respond to dealership chat and SMS conversations under ChatChasers' supervision.
"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, as defined under applicable state privacy laws.
"Processor" means the party that processes personal information on behalf of the Controller. With respect to Consumer Data, ChatChasers acts as a Processor.
"Service" means the ChatChasers software-as-a-service platform, including all web applications, mobile applications, chat widgets, SMS communication tools, AI chatbot features, managed chat services, CRM integrations, inventory integration, websites, tools, content, documentation, and support services made available to you by ChatChasers, including any updates, upgrades, or modifications thereto.
"Sub-processor" means any third party engaged by ChatChasers to process Consumer Data on behalf of the Dealer in connection with the Service.
"Third-Party Service" means any website, platform, software, integration, application, or vendor system that is not owned or controlled by ChatChasers but that is made available through or connected to the Service.
"User Content" means any text, data, files, records, vehicle information, communications, or other materials uploaded, posted, transmitted, or submitted to the Service by you or your Authorized Users.
"Visitor" means any individual who accesses a dealership website on which the ChatChasers widget is deployed, or who initiates a chat or SMS conversation through the Service.
By clicking "I Agree" or any similar affirmative button presented at login or registration, you expressly agree to be legally bound by this Agreement, the ChatChasers Privacy Policy (available at www.chatchasers.com/privacy-policy), and any supplemental terms presented when activating specific features or integrations.
ChatChasers records and retains evidence of your acceptance, including the date, time, user identity, IP address, and version of the Agreement accepted. This record constitutes conclusive evidence of your agreement.
If you are the first Authorized User to accept this Agreement on behalf of a Dealer or business entity, your acceptance binds the entity and all of its current and future Authorized Users. The Dealer is responsible for ensuring that all Authorized Users are aware of and comply with this Agreement.
You may use the Service only if you: (a) are at least eighteen (18) years of age or the age of majority in your jurisdiction; (b) are a duly authorized representative of a licensed automobile dealership or business user in the United States or its territories; (c) are not a person barred from receiving services under applicable U.S. laws; and (d) are capable of entering into legally binding contracts under applicable law.
To access the Service, you must register for an Account and provide true, complete, and current information. You agree to maintain and promptly update your Account data. You are responsible for maintaining the confidentiality of your login credentials and are fully responsible for all activities that occur under your Account.
Each login credential is issued to a specific individual. Sharing, reassigning, or transferring credentials is strictly prohibited and may result in immediate suspension or termination. You must notify ChatChasers immediately at support@chatchasers.com if you suspect unauthorized use of your Account.
ChatChasers may update this Agreement from time to time. We will notify you of material changes through the platform interface, email, or other reasonable means. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Service.
Subject to your compliance with this Agreement, ChatChasers grants you a non-exclusive, non-transferable, revocable, limited license to access and use the Service solely for your internal business operations as a licensed automobile dealer operating in the United States or its territories.
The Service is a software-as-a-service (SaaS) platform that enables automobile dealerships to communicate with website visitors and customers through a centralized web-based and mobile platform. The Service includes, without limitation: embeddable live chat and text messaging widgets for dealership websites; two-way SMS/MMS communication with dedicated dealership phone numbers; AI-powered chatbot and virtual assistant for automated visitor responses; professional managed chat agent services available 24/7; one-way CRM/DMS integration for lead data delivery; real-time vehicle inventory referencing via integrated data sources; chat transcript delivery via email to dealership staff and Authorized Users; and a mobile application for real-time conversation monitoring and management.
ChatChasers reserves the right to modify, enhance, update, or discontinue any feature or functionality of the Service at its discretion. We will use commercially reasonable efforts to provide advance notice of material changes that may significantly impact your use of the Service.
The Service is intended for use by businesses whose principal operations are located within the United States and its territories. ChatChasers makes no representations that the Service is appropriate or available for use outside of these regions.
Use of the Service for personal, consumer, or non-business purposes is prohibited. You may not resell, lease, sublicense, or provide access to the Service to any third party without ChatChasers' prior written consent.
You agree not to: (a) access or attempt to access any system, data, or account not intended for your use; (b) interfere with, disrupt, or degrade the performance or security of the Service; (c) use any automated device, software, script, or process to scrape, crawl, or extract data from the Service without written authorization; (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the platform; (e) circumvent user authentication, data access controls, or security mechanisms; (f) transmit viruses, malware, or any harmful code through the Service; (g) use the Service to send unsolicited commercial communications in violation of applicable law; or (h) show or display system screens, internal analytics, or platform administrative data to Consumers or any third party not authorized under this Agreement.
When using the Service's communication features (live chat, SMS, MMS, AI chatbot), you will: (a) obtain and document all legally required consents before sending communications to Consumers, including express written consent where required by the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable state telemarketing laws; (b) honor opt-out and consent revocation requests within ten (10) business days of receipt, regardless of the method by which the Consumer communicates the revocation; (c) maintain accurate and current consent records; (d) comply with all applicable federal and state do-not-call regulations; (e) not use the Service to send communications that are deceptive, misleading, or in violation of applicable law; and (f) comply with all applicable time-of-day restrictions for SMS and telemarketing communications under federal and state law.
You acknowledge that AI-powered features provided through the Service (including chatbots, automated responses, and AI-assisted translations) generate informational content only. You will not represent AI-generated outputs as binding commitments, guaranteed terms, or final offers to Consumers. You will review AI-generated content where accuracy is material to a Consumer transaction. Additional terms governing AI features are set forth in Section 10.
AI-powered features, including the AI chatbot, may reference and communicate information derived from integrated data sources, including vehicle inventory details, pricing, and availability maintained by your inventory data provider. You are solely responsible for ensuring that all information maintained in your systems and provided through integrated data sources is accurate, current, and complete. ChatChasers is not liable for AI outputs that reflect inaccurate, outdated, or incomplete data provided by you, your Authorized Users, or third-party data sources.
ChatChasers provisions a dedicated SMS phone number for each dealership. This number is owned and controlled by ChatChasers and is assigned to your Account for the duration of your active subscription. Calls placed to the dedicated SMS number are diverted to the dealership's designated phone number as configured in your Account. Upon termination of your subscription, ChatChasers may reassign or retire the dedicated SMS number. You have no ownership interest in the assigned phone number.
You will not access, view, modify, or export data belonging to another Dealer or third party unless expressly authorized. You will not use Consumer Data for any purpose other than the legitimate business purpose for which it was collected. You will implement commercially reasonable safeguards to protect data in your possession or control from unauthorized access, use, or disclosure.
ChatChasers may, in its sole discretion, suspend or terminate your access to the Service, disable specific features, or report violations to applicable regulatory authorities or law enforcement if you violate any provision of this Acceptable Use Policy. Violations of this Section 4 constitute a material breach of this Agreement.
You represent and warrant that: (a) you are a duly licensed automobile dealer or authorized entity legally permitted to sell, lease, or advertise vehicles in your applicable state(s) or jurisdiction(s); (b) all business activities conducted through the Service are lawful and appropriately credentialed; and (c) you will maintain all required licenses, permits, and insurance throughout your use of the Service. You must notify ChatChasers immediately of any license suspension, revocation, or disciplinary action by a governmental authority.
You are solely responsible for ensuring that your use of the Service complies with all applicable federal, state, and local laws, including without limitation: the Telephone Consumer Protection Act (TCPA) and FCC implementing rules; the FTC Act (Section 5, prohibition on unfair or deceptive acts or practices); all applicable state consumer protection, privacy, data breach notification, and motor vehicle dealer licensing statutes; all applicable telemarketing registration and do-not-call regulations; all applicable advertising and disclosure regulations; and all applicable state wiretapping and electronic recording consent statutes.
ChatChasers deploys standard disclosure language on the chat widgets embedded on your dealership website, including disclosures regarding AI use, conversation recording and retention, cookies and tracking technologies, and data sharing. You acknowledge and agree that: (a) these disclosures are provided as a standard component of the Service and are designed to address common legal requirements; (b) ChatChasers makes no representations or warranties that these disclosures are sufficient, comprehensive, or compliant with all applicable laws in your jurisdiction; (c) you are solely responsible for reviewing the disclosures, supplementing them as needed, and ensuring they meet all applicable legal requirements for your specific business and jurisdictions of operation; and (d) you are solely responsible for providing all additional privacy notices, consent forms, and disclosures required under applicable federal, state, or local law to Consumers before collecting personal information through the Service. ChatChasers does not assume responsibility for the adequacy, timing, or content of disclosures made between Dealers and Consumers beyond the standard widget disclosures. If you require modifications to the standard widget disclosure language to comply with applicable law in your jurisdiction, you may submit a written request to support@chatchasers.com describing the requested changes. ChatChasers will review such requests and implement changes where feasible, at its sole discretion.
You are solely responsible for obtaining, documenting, and maintaining all Consumer consents required under the TCPA and applicable state telemarketing laws before using the Service's communication features to contact Consumers. You acknowledge that ChatChasers provides a consent collection mechanism through the "Text Us!" widget that captures the Consumer's phone number and initial opt-in; however, you are responsible for ensuring that the consent language and process meet the requirements of the TCPA, FCC rules (including the one-to-one consent requirement), and applicable state laws for your specific use case and messaging practices.
You will honor all opt-out and consent revocation requests in compliance with applicable law and FCC rules, including the requirement to process revocations received by any reasonable means within ten (10) business days. You agree to indemnify ChatChasers against any claims, fines, or penalties arising from your failure to obtain or maintain proper consent.
All content posted, shared, or communicated through the Service, including vehicle descriptions, pricing, and availability, shall be accurate, not misleading, and promptly updated or corrected if inaccurate. You will comply with all applicable federal and state advertising guidelines, including required disclosures by the FTC, state Attorneys General, and motor vehicle licensing authorities.
You are responsible for all acts and omissions of your Authorized Users in connection with the Service. You will ensure that all Authorized Users are trained on and comply with this Agreement, your internal compliance policies, and all applicable laws and regulations.
This Section 6 serves as the Data Processing Addendum between ChatChasers and the Dealer and constitutes the parties' agreement with respect to the processing of Consumer Data and Personal Information.
With respect to Consumer Data processed through the Service: (a) the Dealer is the Controller (or "Business" under the California Consumer Privacy Act) and determines the purposes and means of processing; (b) ChatChasers is the Processor (or "Service Provider" under the CCPA) and processes Consumer Data solely on the Dealer's behalf and in accordance with the Dealer's documented instructions, which are deemed to include the instructions set forth in this Agreement.
ChatChasers will: (a) process Consumer Data only as necessary to provide, maintain, and improve the Service, or as otherwise expressly permitted by this Agreement or required by applicable law; (b) not sell, share (as defined under the CCPA), or disclose Consumer Data to third parties except as permitted by this Agreement; (c) not retain, use, or disclose Consumer Data for any purpose other than performing the Service, except as expressly permitted in Section 6.3; (d) implement and maintain administrative, technical, and physical safeguards designed to protect Consumer Data in accordance with applicable law; and (e) cooperate with the Dealer in responding to Consumer rights requests (access, deletion, correction, opt-out) to the extent ChatChasers holds relevant data.
You acknowledge and authorize ChatChasers to use Consumer Data, including chat transcripts and SMS conversation content, for the purpose of training, improving, and refining the AI models and automated response systems that power the Service. ChatChasers will use such data solely for improving the quality and accuracy of the Service and will not use it for any unrelated commercial purpose. ChatChasers will implement appropriate safeguards in connection with AI training, including: (a) limiting access to training data to authorized personnel and systems; (b) applying de-identification and anonymization techniques where technically feasible; and (c) not using Consumer Data for AI training in a manner that would cause ChatChasers to be classified as a "third party" or "business" (rather than a "service provider") under the CCPA or equivalent state privacy laws.
If a Consumer exercises a right to deletion under applicable law and the Dealer communicates a verified deletion request to ChatChasers, ChatChasers will delete or de-identify the Consumer's data from active AI training datasets to the extent technically feasible. ChatChasers is not required to retrain or modify AI models that have already been developed using properly de-identified data.
ChatChasers maintains an information security program that includes: (a) a designated individual responsible for overseeing information security; (b) encryption of Consumer Data in transit and at rest; (c) access controls and authentication measures for personnel and systems accessing Consumer Data; (d) regular monitoring and testing of the effectiveness of security safeguards; (e) policies and procedures to ensure that personnel maintain the security of Consumer Data; (f) oversight of service providers and Sub-processors by requiring contractual security commitments; and (g) an incident response plan.
ChatChasers will respond to reasonable written requests from the Dealer related to ChatChasers' security practices, including providing written confirmations of security measures and summaries of relevant policies. This obligation does not require ChatChasers to permit on-site audits, provide access to its proprietary systems or source code, or disclose confidential security architecture.
ChatChasers uses third-party Sub-processors to assist in providing the Service, including service providers located outside the United States that provide managed chat services, technical support, and platform maintenance services. All Consumer Data is stored on servers located within the United States. Sub-processors are bound by written agreements that impose data protection obligations no less protective than those set forth in this Section 6.
ChatChasers supervises all Sub-processor access to Consumer Data and remains responsible for the acts and omissions of its Sub-processors to the extent required by applicable law.
In the event ChatChasers becomes aware of a confirmed security breach affecting Consumer Data ("Security Incident"), ChatChasers will: (a) notify the affected Dealer(s) without unreasonable delay and in no event later than seventy-two (72) hours after confirmation of the Security Incident; (b) provide the Dealer with sufficient information to enable the Dealer to fulfill its own breach notification obligations under applicable law, including the nature of the breach, categories of data affected, estimated number of affected individuals, and remedial measures taken or proposed; (c) take commercially reasonable steps to contain, investigate, and remediate the Security Incident; and (d) cooperate with the Dealer and applicable regulatory authorities as required.
ChatChasers will comply with its independent breach notification obligations under applicable state data breach notification statutes, the New York SHIELD Act, and any other applicable law.
If ChatChasers receives a request directly from a Consumer to exercise rights under applicable state privacy laws (including rights of access, deletion, correction, or opt-out), ChatChasers will promptly redirect the Consumer to the appropriate Dealer. If ChatChasers receives a verified request from a Dealer to assist in fulfilling a Consumer rights request, ChatChasers will provide reasonable cooperation and technical assistance within the timeframes required by applicable law.
ChatChasers retains Consumer Data for the duration of the Dealer's active subscription and for a period necessary to comply with legal, regulatory, tax, and audit obligations following termination. Upon the Dealer's written request submitted within thirty (30) days of account termination, ChatChasers will make the Dealer's data available for export in a commonly used, machine-readable format. After the thirty (30) day period, ChatChasers may delete or anonymize the Dealer's data without further obligation, except to the extent retention is required by applicable law.
The Dealer represents and warrants that: (a) it has all necessary rights, consents, and authorizations to provide Consumer Data to ChatChasers for processing through the Service; (b) its instructions to ChatChasers for the processing of Consumer Data comply with all applicable laws; (c) it will publish and maintain a legally compliant privacy policy on its customer-facing website(s) that accurately describes the data collection and processing activities conducted through the Service, including the use of AI-powered features and the involvement of third-party service providers; and (d) it will respond to Consumer rights requests within the timeframes required by applicable law. Misuse of Consumer Data or failure to obtain proper authorization constitutes a material breach of this Agreement.
Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not use it for any purpose other than exercising rights or performing obligations under this Agreement; and (c) not disclose it to any third party without the disclosing party's prior written consent, except to employees, contractors, or advisors who have a need to know and are bound by confidentiality obligations at least as protective as those in this Section.
Confidential Information does not include information that: (a) becomes publicly available through no breach by the receiving party; (b) was known to the receiving party before disclosure by the disclosing party, as demonstrated by written records; (c) was independently developed by the receiving party without reference to the Confidential Information; or (d) was lawfully obtained from a third party without restriction on disclosure.
If either party is compelled by law, regulation, court order, or governmental directive to disclose Confidential Information, the receiving party will provide the disclosing party with prompt written notice (to the extent legally permitted) and will disclose only the minimum information required.
The confidentiality obligations in this Section 7 will survive termination of this Agreement for a period of three (3) years, except with respect to trade secrets, which will be protected for as long as they qualify as trade secrets under applicable law.
All rights, title, and interest in and to the Service, including the software, code, algorithms, AI models, platform architecture, user interface, documentation, branding, trade dress, and all derivative works thereof, are and shall remain the sole and exclusive property of Integex Dorani Inc. or its licensors. No rights are granted to you other than the limited license expressly stated in Section 3.
You retain ownership of all User Content that you or your Authorized Users input or upload to the Service. You grant ChatChasers a limited, non-exclusive, royalty-free license to use, host, store, process, display, and reproduce User Content as necessary to provide, improve, and secure the Service, facilitate integrations, and comply with legal obligations. ChatChasers will not sell User Content or Consumer Data. ChatChasers' use of tracking technologies on the platform is described in the Privacy Policy.
ChatChasers may collect, use, and process data derived from your use of the Service in an anonymized and aggregated form ("Derived Data") that does not identify you, your dealership, or any individual Consumer. ChatChasers owns all right, title, and interest in Derived Data and may use it for any legitimate business purpose, including product improvement, AI model training, statistical analysis, industry benchmarking, and research. ChatChasers will implement appropriate safeguards to ensure de-identification and will not attempt to re-identify any individual or Dealer from Derived Data.
If you submit suggestions, ideas, or feedback about the Service ("Feedback"), you agree that such Feedback is non-confidential and that ChatChasers may use it without restriction, attribution, or compensation. You assign to ChatChasers all rights in such Feedback. You waive all moral rights in Feedback to the maximum extent permitted by applicable law.
You may not: (a) copy, modify, adapt, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) remove or alter any proprietary notices, marks, or branding; (d) frame, mirror, scrape, or replicate any part of the Service; or (e) use ChatChasers' trademarks or branding in any way that implies partnership, endorsement, or affiliation without prior written consent.
ChatChasers respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on the platform infringes your copyright, you may submit a notice to: Legal Department — DMCA Agent, Integex Dorani Inc., 775 Park Avenue, Suite 255, Huntington, NY 11743, Email: support@chatchasers.com. Your notice must comply with 17 U.S.C. § 512(c)(3).
The Service includes integrations and connections to Third-Party Services, including CRM/DMS platforms (such as Autofunds, DealerCenter, and Frazer), vehicle inventory data providers, and SMS carrier networks. Use of any Third-Party Service is at your discretion and risk and is subject to that provider's separate terms and privacy policies.
By enabling a Third-Party Service integration, you: (a) authorize ChatChasers to share, transmit, and receive data with the Third-Party Service on your behalf; (b) represent that you have all required rights and consents to provide such data; and (c) acknowledge that ChatChasers is not responsible for any data loss, unauthorized access, delay, or corruption attributable to the Third-Party Service.
ChatChasers provides one-way, direct data push from the ChatChasers platform to your designated CRM/DMS platform. Lead and conversation data captured through chat and SMS is sent to your CRM/DMS. No data flows back from the CRM into ChatChasers. All integrations are built-in and managed internally by ChatChasers. ChatChasers does not provide public API access.
Vehicle inventory data is accessed in real time from the Autofunds database. ChatChasers does not pull, store, or duplicate inventory data. Vehicle details (including specifications, pricing, photos, and availability) are referenced from Autofunds in real time when a Visitor asks about a vehicle during chat or SMS. The accuracy and completeness of inventory data is dependent on the data maintained by Autofunds and by the Dealer's DMS. ChatChasers is not responsible for inaccurate or outdated inventory information.
All ChatChasers platform infrastructure, application data, database records, chat transcripts, Consumer Data, and system configurations are hosted on Autofunds' servers located in the United States. ChatChasers does not maintain separate hosting infrastructure. The Dealer acknowledges and accepts this hosting arrangement.
ChatChasers retains sole discretion to approve, deny, modify, suspend, or terminate any Third-Party Service integration or data flow at any time. ChatChasers is not obligated to integrate with any third party or to maintain any existing integration.
The availability of Third-Party Service integrations does not constitute endorsement, sponsorship, or partnership by ChatChasers. ChatChasers does not control, verify, or guarantee the accuracy, reliability, or security of any Third-Party Service.
ChatChasers provides AI-powered features within the Service, including but not limited to: automated chatbot responses to Visitor inquiries across live chat and SMS channels, AI-assisted translations for multilingual communication, and automated spam classification of incoming messages. The availability of AI features may vary and may be modified or discontinued at ChatChasers' discretion.
ChatChasers deploys AI disclosure language on the chat widgets informing Visitors that they may be communicating with an AI-powered chatbot. ChatChasers will implement disclosure mechanisms as required by applicable state laws, including but not limited to the California Bot Disclosure Law (SB 1001) and similar disclosure requirements in effect in other jurisdictions. You will not disable, circumvent, or obscure AI disclosure mechanisms provided by ChatChasers.
AI-generated content is provided for informational and assistive purposes only. AI outputs may contain errors, inaccuracies, or incomplete information. You acknowledge that: (a) AI-generated content does not constitute binding offers, commitments, warranties, legal advice, or financial advice; (b) you are responsible for reviewing and verifying AI-generated content before relying on it in Consumer transactions where accuracy is material; (c) ChatChasers does not guarantee the accuracy, completeness, or legal sufficiency of AI-generated content; and (d) you will not represent AI-generated outputs as human-generated communications unless you have substantively reviewed and adopted the content as your own.
ChatChasers reserves the right to log, record, and analyze AI interactions (including chatbot conversations) for purposes including improving AI performance, training AI models as described in Section 6.3, monitoring compliance, ensuring quality, and addressing disputes. Such logs, if retained, are subject to the data protection provisions of this Agreement.
The AI system performs automated spam classification on incoming messages, flagging suspected spam for human review in a separate interface tab without blocking message delivery. Spam classifications may be overridden by dealership staff or Managed Chat Agents. ChatChasers does not guarantee the accuracy of spam classifications and is not liable for messages incorrectly classified as spam or for spam messages that are not detected.
To the maximum extent permitted by applicable law, ChatChasers disclaims liability for losses, claims, or damages arising from reliance on AI-generated content that was not reviewed by the Dealer before use in a Consumer transaction. The Dealer is responsible for ensuring that AI-generated content used in its business operations is accurate, compliant, and appropriate.
ChatChasers provides professional Managed Chat Agents to staff dealership chat and SMS conversations 24/7. Managed Chat Agents operate across both the live chat widget and SMS channels and are supervised by ChatChasers. Managed Chat Agents may set appointments, answer vehicle and dealership questions, share links, collect trade-in information, and relay messages to dealership staff.
Managed Chat Agents are supplied by a third-party service provider engaged directly by ChatChasers. This service provider operates as a Sub-processor under the terms of Section 6.5. Consumer Data accessed by Managed Chat Agents is processed in accordance with the data protection obligations set forth in this Agreement. All Consumer Data is stored on servers located within the United States.
ChatChasers and its third-party service provider perform quality monitoring of Managed Chat Agent conversations to ensure service quality and accuracy. Quality monitoring may include review of chat transcripts, SMS messages, and AI interactions.
Dealership staff and Authorized Users may monitor live conversations in real time through the ChatChasers App and may take over conversations from Managed Chat Agents or the AI chatbot at any time. Chat transcripts are delivered to dealership staff via email.
Managed Chat Agents provide communication support only. They do not provide legal, financial, or binding commitments on behalf of the Dealer. The Dealer is responsible for verifying the accuracy and appropriateness of all information communicated by Managed Chat Agents to Consumers.
Your access to the Service is subject to payment of all applicable subscription fees as disclosed at the time of sign-up or as outlined in a separate pricing schedule ("Fees"). Unless otherwise agreed in writing: (a) all Fees are quoted and payable in U.S. dollars; (b) all Fees are non-refundable except as expressly stated in this Agreement; and (c) applicable taxes are your responsibility.
You authorize ChatChasers to charge the payment method on file on a recurring monthly basis. If you do not cancel before the end of a billing cycle, your subscription will automatically renew on a month-to-month basis at the then-current subscription rate. Accepted payment methods are limited to debit card and credit card. You agree to keep your payment details accurate and current. BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A MONTHLY BASIS AND THAT YOUR PAYMENT METHOD WILL BE CHARGED EACH BILLING CYCLE UNTIL YOU CANCEL. You may cancel your subscription at any time in accordance with Section 16.2 of these Terms.
Subscription fees are invoiced monthly and are due on the date of invoice. There is no credit period. Late payments may incur a late fee of 1.5% per month or the maximum rate permitted by law, whichever is lower.
ChatChasers reserves the right to modify pricing or billing structures with at least thirty (30) days' notice. Continued use of the Service after the effective date constitutes acceptance of the new rates. If you do not agree to the new rates, you may terminate your subscription before the effective date.
Failure to pay Fees when due may result in suspension or termination of your access to the Service and withholding of data exports, integrations, and user access.
Initiating a credit card chargeback or payment dispute for Fees lawfully billed by ChatChasers constitutes a material breach of this Agreement. Upon discovery of a chargeback, ChatChasers may immediately suspend or terminate the Dealer's account without notice.
To reinstate an account terminated due to a chargeback, the Dealer must: (a) repay all disputed and outstanding balances in full, including all chargeback handling fees and administrative costs incurred by ChatChasers; and (b) remit advance payment equal to six (6) months of subscription fees by certified or cashier's check payable to Integex Dorani Inc., as a credit assurance measure to mitigate the risk of further payment reversals. Service will not be restored until all payments have cleared.
Following the six (6) month prepaid period, ChatChasers will review the account and determine, in its sole discretion, whether to permit resumption of monthly card payments or to require continued advance deposits. ChatChasers' determination shall be final.
Unresolved chargeback balances may be referred to a collections agency or pursued via legal action, including recovery of reasonable attorneys' fees and costs.
Any Dealer or entity involved in more than one chargeback or payment dispute may be permanently barred from accessing the Service at ChatChasers' sole discretion, without further liability or obligation to ChatChasers.
Billing obligations remain in effect regardless of your actual use of the Service. Inactivity or non-use does not constitute cancellation. All Fees continue to accrue until a valid cancellation request is submitted and confirmed pursuant to Section 15.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATCHASERS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
CHATCHASERS DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. CHATCHASERS DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING THIRD-PARTY DATA, VEHICLE INVENTORY INFORMATION, OR AI-GENERATED CONTENT.
ChatChasers is not a law firm, certified public accountant, or regulatory body. The Service does not constitute legal, financial, compliance, or tax advice. The standard widget disclosures, consent mechanisms, and disclosure language provided as part of the Service are not a substitute for independent legal review. You are solely responsible for ensuring your business operations meet all applicable legal and regulatory requirements.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATCHASERS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF CHATCHASERS ARISING OUT OF OR RELATING TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO CHATCHASERS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations set forth in Sections 14.1 and 14.2 shall not apply to: (a) damages arising from a data breach of Consumer Data caused by ChatChasers' gross negligence or willful misconduct; (b) ChatChasers' willful or intentional breach of this Agreement; or (c) ChatChasers' indemnification obligations under Section 15.2.
Any claim, action, or proceeding against ChatChasers arising out of or related to this Agreement must be filed within six (6) months of the occurrence giving rise to the claim. Claims not filed within this period are permanently barred.
You acknowledge that ChatChasers has set its fees and entered into this Agreement in reliance upon the limitations of liability and disclaimers of warranties set forth herein, and that these provisions form an essential basis of the bargain between the parties.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless ChatChasers, Integex Dorani Inc., and their affiliates, officers, directors, employees, agents, and licensors (collectively, "ChatChasers Indemnitees") from and against any and all claims, liabilities, damages, losses, fines, penalties, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to, use of, or inability to use the Service; (b) your violation of any term of this Agreement or applicable law; (c) your misuse of Consumer Data or Third-Party Services; (d) your dealings or communications with Consumers; (e) your advertising, marketing, or pricing practices; (f) your failure to obtain or maintain required consents under TCPA or applicable law; (g) any product, service, warranty, or representation offered by you through the Service; (h) your failure to publish or maintain a legally compliant privacy policy on your dealership website; or (i) your breach of any third-party agreement.
ChatChasers will defend, indemnify, and hold harmless the Dealer from and against claims, liabilities, damages, and reasonable costs (including attorneys' fees) arising from: (a) a third-party claim that the Service, as provided by ChatChasers, infringes a valid United States patent, copyright, or trademark of a third party; or (b) a data breach of Consumer Data caused by ChatChasers' systems where ChatChasers has an independent legal obligation. ChatChasers' obligations under this Section 15.2 are contingent upon the Dealer providing prompt written notice of the claim, reasonable cooperation, and sole control of the defense and settlement to ChatChasers.
If the Service is, or in ChatChasers' reasonable opinion is likely to become, the subject of an infringement claim, ChatChasers may at its sole option: (a) procure for you the right to continue using the Service; (b) modify the Service to make it non-infringing; (c) replace the Service with a functionally equivalent alternative; or (d) if none of the foregoing is commercially feasible, terminate your access and provide a prorated refund of any prepaid Fees.
ChatChasers has no indemnification obligation to the extent a claim arises from: (a) your modification of the Service; (b) your combination of the Service with products or services not provided by ChatChasers; (c) your use of the Service in violation of this Agreement; or (d) your continued use of a version of the Service after ChatChasers has provided a non-infringing update.
The indemnifying party will assume the defense of the claim using counsel reasonably acceptable to the indemnified party and will not settle any claim without the indemnified party's prior written consent, which shall not be unreasonably withheld. The indemnified party may participate in the defense at its own expense.
This Agreement is effective upon your acceptance and continues on a month-to-month basis for the duration of your active subscription, unless terminated by either party in accordance with this Section.
You may terminate your subscription at any time by providing written notice to support@chatchasers.com from an Authorized User on the Account. Termination will be effective at the end of your current billing period. You remain liable for all Fees incurred through the effective termination date. No prorated refunds will be issued for partial billing periods.
ChatChasers may suspend or terminate your access to the Service at any time, with or without notice, if: (a) you violate any provision of this Agreement; (b) you engage in fraudulent or unlawful activity; (c) you fail to pay Fees when due or initiate a chargeback; (d) you misuse Consumer Data or Third-Party Services; (e) your use poses a security, legal, or operational risk to ChatChasers or other users; or (f) required by law, court order, or governmental directive.
Upon termination: (a) your license to use the Service ends immediately; (b) you must cease all use of ChatChasers intellectual property, integrations, and platform assets; (c) the ChatChasers widget will be removed from or deactivated on your dealership website; (d) the dedicated SMS number assigned to your Account will be deactivated and may be reassigned; (e) any remaining balance becomes immediately due and payable; (f) ChatChasers will make your data available for export upon written request submitted within thirty (30) days of termination, in a commonly used, machine-readable format; and (g) after the thirty (30) day export period, ChatChasers may delete or anonymize your data without further obligation, except to the extent retention is required by applicable law.
ChatChasers may suspend your access to any or all parts of the Service in lieu of termination to investigate suspected violations, security concerns, or payment issues. Suspension may remain in place until resolution is achieved or ChatChasers elects to proceed with termination. Reinstatement following suspension is subject to ChatChasers' sole discretion.
An account shall be considered active for as long as subscription fees are being received by ChatChasers, regardless of the level of platform activity or usage. ChatChasers will not archive, suspend, or terminate an account based on inactivity so long as the account remains current on all payment obligations.
The following Sections shall survive any termination of this Agreement: Section 1 (Definitions), Section 6 (Consumer Data and Data Processing), Section 7 (Confidentiality), Section 8 (Intellectual Property), Section 10.6 (AI Liability), Section 12 (Fees — to the extent of unpaid amounts), Section 13 (Disclaimers), Section 14 (Limitation of Liability), Section 15 (Indemnification), Section 17 (Dispute Resolution), and Section 19 (Miscellaneous).
This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
You and ChatChasers agree that any and all disputes, claims, or controversies arising out of or relating to this Agreement, your use of the Service, or the relationship between you and ChatChasers shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Suffolk County, New York, or remotely via videoconference at ChatChasers' discretion. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AGREE THAT ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION OF ANY KIND.
TO THE EXTENT PERMITTED BY LAW, YOU AND CHATCHASERS WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE OR PROCEEDING RELATED TO THIS AGREEMENT OR THE SERVICE.
The following matters are not subject to arbitration and may be pursued in state or federal courts located in Suffolk County, New York: (a) claims seeking only equitable or injunctive relief to prevent unauthorized access or data misuse; (b) enforcement of intellectual property rights or trade secrets; and (c) claims for non-payment or recovery of unpaid Fees. You and ChatChasers consent to the personal and exclusive jurisdiction of such courts for those matters.
ChatChasers shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, acts of war or terrorism, governmental orders, pandemics, internet or telecommunications failures, power outages, third-party service disruptions (including disruptions to Autofunds hosting infrastructure or SMS carrier networks), or labor disputes.
ChatChasers may perform scheduled or emergency maintenance that requires temporary service interruption. ChatChasers will use commercially reasonable efforts to provide advance notice of scheduled maintenance and to minimize disruption.
ChatChasers does not guarantee uninterrupted access, real-time data availability, or system responsiveness. No uptime commitment exists unless covered by a separate Service Level Agreement executed in writing between the parties.
This Agreement, together with the Privacy Policy, any applicable pricing schedules, and any supplemental terms presented through the Service, constitutes the entire agreement between you and ChatChasers with respect to the Service and supersedes all prior or contemporaneous communications, proposals, or agreements, oral or written. No informal communication or representation by ChatChasers personnel or agents modifies the terms herein unless expressly incorporated into a written amendment signed by an authorized representative of ChatChasers.
If any provision of this Agreement is found by a court or arbitrator to be unlawful, invalid, or unenforceable, such provision shall be modified to the minimum extent necessary to render it enforceable while preserving the parties' intent. If modification is not possible, the provision shall be severed and the remaining provisions shall remain in full force and effect.
No failure or delay by ChatChasers in exercising any right under this Agreement shall operate as a waiver. A waiver of any breach must be in writing and shall not constitute a waiver of any subsequent breach.
You may not assign or transfer this Agreement without ChatChasers' prior written consent. Any attempted assignment in violation of this clause is void. ChatChasers may assign this Agreement freely to any affiliate, successor, or acquirer of its business or assets.
The relationship between you and ChatChasers is that of independent contractors. Nothing in this Agreement creates an agency, partnership, joint venture, or employment relationship.
All notices must be in writing and delivered by certified mail (return receipt requested), or by email with delivery confirmation. Notices to ChatChasers shall be sent to: Integex Dorani Inc., Attn: Legal Department, 775 Park Avenue, Suite 255, Huntington, NY 11743, Email: support@chatchasers.com. Notices to you will be sent to the email address associated with your Account or through the platform interface. Email notices are deemed delivered when sent.
Section headings are for convenience only and shall not affect the interpretation of this Agreement. Any ambiguity in this Agreement shall not be construed against the drafter.