This Privacy Policy describes how Integex Dorani Inc., a New York corporation doing business as "ChatChasers" ("ChatChasers," "we," "us," or "our"), collects, uses, discloses, retains, and protects information in connection with the ChatChasers software-as-a-service platform (the "Service"). This Privacy Policy applies to the ChatChasers website (www.chatchasers.com), the ChatChasers mobile application, and all related services, tools, and features.
This Privacy Policy is intended for our business clients — licensed automobile dealerships and their authorized representatives ("Dealers," "you," or "your") — who subscribe to and use the ChatChasers platform. A separate Visitor Privacy Policy governs the collection and use of information from consumers and website visitors who interact with the ChatChasers chat widgets and SMS communication tools deployed on Dealer websites.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is incorporated into and subject to the ChatChasers Terms of Use (available at www.chatchasers.com/terms-of-use).
We collect information that you and your Authorized Users provide directly when registering for, configuring, and using the Service, including:
Account Information: Business name, dealership name, business address, phone number, email addresses, names of Authorized Users, login credentials, and billing information (credit card or debit card number, expiration date, billing address).
Configuration Data: Dealership hours, designated phone numbers for call divert, CRM/DMS platform credentials and data mapping configurations, dealership branding and customization preferences, and preferred communication settings.
Support Communications: Information contained in emails, chat messages, phone calls, or other communications you send to our support team.
We collect information generated automatically when you and your Authorized Users use the Service, including:
Platform Usage Data: Login timestamps, feature usage, pages accessed within the ChatChasers platform, session duration, and actions taken (such as conversation takeovers, message sends, and configuration changes).
Device and Access Information: IP addresses, browser type and version, operating system, device identifiers, and referring URLs used to access the ChatChasers platform.
In the course of providing the Service, we process Consumer Data on your behalf as your service provider/processor. This data originates from consumers and website visitors who interact with the ChatChasers chat widgets and SMS tools deployed on your dealership website. Consumer Data may include:
Personal Information: Names, phone numbers, email addresses, and other contact information provided by consumers.
Communication Data: Chat transcripts, SMS/MMS message content, media files (photos, videos) sent via MMS, and timestamps.
Consent Records: Records of opt-in and opt-out events for SMS communications, including the timestamp, method, phone number, consent language version, and IP address associated with each consent event.
Interaction Data: Appointment requests (date, time, type), trade-in vehicle details (year, make, model, mileage, condition), relayed messages, shared URLs, and click activity within conversations.
Behavioral Data: IP addresses, geolocation (derived from IP address), device and browser information, pages visited on the dealership website, time on site, click paths, and referral source of website visitors who interact with the chat widget.
AI Interaction Data: Conversation logs involving the AI chatbot, inferred preferences, language preferences, translated and original message content, and spam classification flags and metadata.
The Dealer is the controller of Consumer Data. ChatChasers processes Consumer Data in accordance with the Data Processing Addendum set forth in Section 6 of the Terms of Use.
We use Dealer account information for the following purposes:
Service Delivery: To create and maintain your account, authenticate Authorized Users, provision your dedicated SMS number, configure CRM integrations and call divert settings, and deliver the Service as described in the Terms of Use.
Billing and Payment: To process subscription payments, issue invoices, manage payment methods, and enforce billing obligations.
Communication: To send you service-related notices, including maintenance announcements, security alerts, feature updates, billing confirmations, and responses to support requests.
Security and Fraud Prevention: To detect and prevent unauthorized access, fraud, abuse, and security incidents affecting your account or the Service.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
We process Consumer Data on your behalf for the following purposes:
Service Delivery: To facilitate live chat and SMS conversations between your dealership and consumers, deliver chat transcripts via email, enable real-time conversation monitoring and takeover through the ChatChasers App, provide AI chatbot responses, provide managed chat agent services, deliver consumer lead data to your designated CRM/DMS platform, and reference vehicle inventory information from integrated data sources during conversations.
Conversation Context: To provide agents (including managed chat agents, AI chatbot, and dealership staff) with real-time context during conversations, such as which pages a visitor has viewed on the dealership website.
AI Model Training and Service Improvement: To train, improve, and refine the AI models and automated response systems that power the Service, as authorized by the Dealer in Section 6.3 of the Terms of Use. We use conversation data to improve the accuracy and quality of AI chatbot responses across the platform. We apply de-identification and anonymization techniques where technically feasible in connection with AI training.
Quality Monitoring: To monitor and evaluate the quality of managed chat agent interactions, AI chatbot responses, and spam classification accuracy.
Spam Classification: To identify and flag suspected spam messages for human review.
Security and Integrity: To detect and prevent abuse, fraud, and unauthorized access to the Service.
We may create de-identified and aggregated data ("Derived Data") from Dealer account information and Consumer Data that does not identify any individual, Dealer, or consumer. We may use Derived Data for any legitimate business purpose, including product improvement, statistical analysis, industry benchmarking, and research. Our use of Derived Data is described in Section 8.3 of the Terms of Use.
Consumer Data collected through the Service is shared with the Dealer on whose website the interaction occurred, including through chat transcript email delivery, the ChatChasers App, and CRM/DMS integration.
We share information with third-party service providers and Sub-processors who assist us in providing the Service. These include:
Managed Chat Service Provider: A third-party service provider that supplies professional chat agents to staff dealership conversations 24/7. This provider may be located outside the United States. All Consumer Data is stored on servers within the United States. The managed chat service provider accesses Consumer Data remotely for the purpose of providing managed chat services under ChatChasers' supervision.
Hosting and Infrastructure Provider: Autofunds (Integex Solutions Inc.) provides the hosting infrastructure for the entire ChatChasers platform. All platform data, including Consumer Data, is stored on Autofunds' servers located in the United States.
CRM/DMS Platforms: When a Dealer enables a CRM integration, we push lead and conversation data to the Dealer's designated CRM/DMS platform (such as Autofunds, DealerCenter, or Frazer) on the Dealer's behalf. This is a one-way data transfer; no data flows from the CRM back to ChatChasers.
SMS Carrier Networks: SMS and MMS messages are transmitted through telecommunications carrier networks to deliver messages between dealerships and consumers.
Payment Processors: We use third-party payment processors to process subscription payments. We do not store full credit card numbers on our systems.
All Sub-processors are bound by written agreements that impose data protection obligations no less protective than those set forth in our Terms of Use.
We may disclose information if required to do so by law, regulation, court order, subpoena, or governmental request, or if we believe in good faith that disclosure is necessary to: (a) comply with applicable law or legal process; (b) protect the rights, property, or safety of ChatChasers, our Dealers, consumers, or the public; (c) enforce our Terms of Use; or (d) detect, prevent, or address fraud, security, or technical issues.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, information may be transferred as part of the transaction. We will notify affected Dealers of any such transfer and any choices they may have regarding their information.
We do not sell Personal Information or Consumer Data as defined under the California Consumer Privacy Act or any other applicable state privacy law. We do not share Personal Information or Consumer Data for cross-context behavioral advertising. We do not disclose Consumer Data to third parties for those third parties' own marketing purposes.
When you access the ChatChasers platform (website and application), we may use cookies, session tokens, and similar technologies for purposes including:
Strictly Necessary: Authentication, session management, security, and platform functionality.
Analytics: Understanding how Dealers use the platform to improve features and performance.
We do not use advertising cookies or tracking technologies on the ChatChasers platform for the purpose of serving targeted advertisements.
When the ChatChasers chat widget is deployed on a Dealer's website, the widget may collect behavioral data from website visitors as described in Section 1.3 of this Privacy Policy. This data collection uses cookies and tracking technologies for the following purposes:
Conversation Context: Providing agents with real-time context about which pages a visitor has viewed, enabling more relevant and helpful responses during conversations.
Session Management: Maintaining the continuity of chat conversations as visitors navigate the Dealer's website.
The Dealer is responsible for disclosing the use of cookies and tracking technologies on its dealership website in accordance with applicable law, including through its own privacy policy and any required cookie consent mechanisms. ChatChasers' standard widget disclosures inform visitors that the service uses cookies and tracking technologies.
We retain Dealer account information for the duration of the active subscription and for a period of three (3) years following account termination to comply with legal, regulatory, tax, and audit obligations and to resolve disputes.
We retain Consumer Data as follows:
Chat Transcripts and SMS Message Content: Retained for the duration of the Dealer's active subscription. Upon termination, data is available for Dealer export for thirty (30) days, after which it may be deleted or anonymized in accordance with the Terms of Use.
Consent Records (Opt-In and Opt-Out): Retained for a minimum of five (5) years from the date of the consent event, regardless of account status. This retention period is based on the four (4) year statute of limitations under the Telephone Consumer Protection Act plus one (1) year as a protective buffer. Consent records constitute critical legal evidence and are retained independently of other data deletion requests.
Behavioral Data: Retained for twelve (12) months from the date of collection, after which it is automatically deleted or anonymized.
AI Training Data: Consumer Data used for AI model training is de-identified and anonymized where technically feasible. De-identified data incorporated into AI models is not subject to individual deletion requests, as described in Section 6.3 of the Terms of Use. Source data used for AI training that has not been de-identified is subject to the same retention periods as the underlying data category.
Support communications (emails, messages, call records) are retained for three (3) years from the date of the communication.
Notwithstanding the retention periods above, we may retain any information for a longer period if required by applicable law, regulation, legal hold, or pending or anticipated litigation.
ChatChasers maintains an information security program designed to protect information from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include:
Administrative Safeguards: A designated individual responsible for overseeing information security; written security policies and procedures; personnel training on data handling and security practices; background screening for personnel with access to Consumer Data; and regular risk assessments.
Technical Safeguards: Encryption of data in transit (TLS 1.2 or higher) and at rest; access controls and role-based authentication; monitoring and logging of system access; regular vulnerability assessments; and an incident response plan.
Physical Safeguards: All data is hosted on servers located in the United States maintained by our hosting provider, Autofunds. Physical security of server infrastructure is managed by Autofunds.
All Sub-processors with access to Consumer Data are required to maintain security safeguards no less protective than those described in this Section 6. Sub-processor security obligations are established through written agreements.
No method of electronic transmission or storage is completely secure. While we use commercially reasonable efforts to protect information, we cannot guarantee absolute security. In the event of a security incident, we will comply with our breach notification obligations as described in Section 7.6 of the Terms of Use and applicable law.
With respect to Consumer Data, the Dealer is the controller (or "business" under the California Consumer Privacy Act) and ChatChasers is the processor (or "service provider" under the CCPA). ChatChasers processes Consumer Data on the Dealer's behalf and in accordance with the Dealer's instructions as set forth in the Terms of Use.
The Data Processing Addendum governing the processing of Consumer Data is set forth in Section 6 of the Terms of Use. The Data Processing Addendum addresses: processing obligations, AI model training authorization, security safeguards, Sub-processor requirements, breach notification, consumer rights requests, data retention and deletion, and Dealer obligations.
The Dealer is responsible for: (a) obtaining all legally required consents from consumers before collecting personal information through the Service; (b) publishing and maintaining a legally compliant privacy policy on its dealership website that accurately describes the data collection and processing activities conducted through the Service; (c) responding to consumer rights requests within the timeframes required by applicable law; and (d) ensuring that all instructions provided to ChatChasers for the processing of Consumer Data comply with applicable law.
All Consumer Data is stored on servers located within the United States. Certain service providers and Sub-processors engaged by ChatChasers may access Consumer Data remotely from locations outside the United States for the purpose of providing services under ChatChasers' supervision. All such service providers are bound by written agreements that impose data protection obligations no less protective than those described in this Privacy Policy and the Terms of Use.
We do not transfer Consumer Data to countries outside the United States for storage purposes.
If you are an individual whose personal information is collected through the Service in connection with your role as a Dealer representative or Authorized User, you may have rights under applicable state privacy laws, including the right to access, delete, correct, and obtain a portable copy of your personal data, and the right to opt out of the sale of personal data and targeted advertising. We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
To exercise any privacy rights related to your individual data, contact us using the information in Section 14. We will respond within forty-five (45) days, with an extension of up to an additional forty-five (45) days if reasonably necessary. We will not discriminate against you for exercising any privacy rights available to you under applicable law.
Because ChatChasers processes Consumer Data as a service provider/processor on behalf of Dealers, consumer rights requests related to Consumer Data should be directed to the Dealer that operates the website on which the consumer interacted. ChatChasers will cooperate with Dealers in fulfilling verified consumer rights requests as described in Section 6.7 of the Terms of Use.
Detailed information about consumer privacy rights under applicable state laws is provided in the ChatChasers Visitor Privacy Policy, which governs the collection and use of information from consumers and website visitors who interact with the ChatChasers chat widgets and SMS communication tools deployed on Dealer websites.
We honor opt-out preference signals, including the Global Privacy Control (GPC), as required by the California Consumer Privacy Act and other applicable state privacy laws. When we detect a recognized opt-out preference signal from your browser or device, we will treat it as a valid request to opt out of the sale or sharing of personal information associated with that browser or device.
As a New York-incorporated company, ChatChasers complies with the New York Stop Hacks and Improve Electronic Data Security Act (N.Y. Gen. Bus. Law § 899-aa et seq.) ("SHIELD Act"). We maintain reasonable administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of private information of New York residents, as described in Section 6.
In the event of a breach of the security of the system involving private information of New York residents, we will provide notification in accordance with the SHIELD Act and all other applicable state breach notification laws.
In compliance with the California Online Privacy Protection Act (Cal. Bus. & Prof. Code § 22575 et seq.), we disclose the following:
Operator: Integex Dorani Inc. (d/b/a ChatChasers), 775 Park Avenue, Suite 255, Huntington, NY 11743.
Effective Date: The effective date of this Privacy Policy is listed at the top of this document.
How We Respond to Do Not Track Signals: We honor the Global Privacy Control (GPC) signal as described in Section 9.3. We do not currently respond to other Do Not Track (DNT) browser signals, as there is no industry-standard technology for recognizing or honoring DNT signals beyond GPC.
Third-Party Tracking: We do not allow third parties to collect personally identifiable information about your online activities over time and across different websites when you use the ChatChasers platform.
In compliance with the Massachusetts Standards for the Protection of Personal Information (201 CMR 17.00), ChatChasers maintains a Written Information Security Program ("WISP") that addresses the security of personal information of Massachusetts residents. The WISP includes provisions for:
Employee Management and Training: Security awareness training, disciplinary measures for violations, and limiting access to personal information to those with a legitimate business need.
Information Security Policies: Monitoring and enforcement of security policies, review of security practices at least annually, and documentation of responsive actions taken in connection with any security incident.
Technical Security Measures: Secure user authentication, access control measures, encryption of personal information transmitted over public networks and stored on portable devices, monitoring of systems for unauthorized access, and up-to-date security software and patches.
Oversight of Service Providers: Contractual requirements for third-party service providers to maintain appropriate security measures for personal information.
In the event of a confirmed security breach affecting personal information, ChatChasers will comply with all applicable federal and state breach notification laws, including but not limited to:
New York SHIELD Act (N.Y. Gen. Bus. Law § 899-aa): Notification to affected New York residents, the New York Attorney General, the Division of State Police, and the Division of Consumer Protection.
California (Cal. Civ. Code § 1798.82): Notification to affected California residents and, if more than 500 California residents are affected, to the California Attorney General.
Massachusetts (Mass. Gen. Laws ch. 93H, § 3): Notification to affected Massachusetts residents, the Massachusetts Attorney General, and the Director of Consumer Affairs and Business Regulation.
Florida (Fla. Stat. § 501.171): Notification to affected Florida residents within thirty (30) days of determination of the breach, and to the Florida Department of Legal Affairs if more than 500 Florida residents are affected.
All Other States: ChatChasers maintains a breach notification protocol that addresses the notification requirements of all fifty (50) U.S. states, the District of Columbia, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Commonwealth of the Northern Mariana Islands. Notification timelines, content requirements, and reporting obligations vary by jurisdiction. ChatChasers will comply with the applicable requirements for each jurisdiction in which affected individuals reside.
Breach notification to affected Dealers is addressed in Section 6.6 of the Terms of Use.
The Service is designed for use by licensed automobile dealerships and their authorized business representatives. The Service is not directed to children under the age of eighteen (18). We do not knowingly collect personal information from children under the age of thirteen (13). The ChatChasers chat widget includes a disclosure that users must be 18 or older.
If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information promptly. If you believe that a child under 13 has provided personal information through the Service, please contact us using the information in Section 14.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes through the ChatChasers platform interface, by email to the address associated with your account, or by other reasonable means. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under this Privacy Policy are subject to the dispute resolution provisions of the Terms of Use.
If you have questions about this Privacy Policy, wish to exercise any privacy rights, or need to report a data security concern, you may contact us at:
Integex Dorani Inc. (d/b/a ChatChasers)
Attn: Privacy Inquiries
775 Park Avenue, Suite 255
Huntington, NY 11743
Email: support@chatchasers.com
For consumer rights requests related to Consumer Data processed on behalf of a Dealer, please contact the Dealer directly. If you are unable to identify the appropriate Dealer, you may contact us and we will direct your request accordingly.
This Privacy Policy is subject to the ChatChasers Terms of Use. In the event of a conflict between this Privacy Policy and the Terms of Use, the Terms of Use shall control.